Wednesday, September 20, 2006

Customer service........................

Please press 1 for English or 2 for a living - breathing person.............

I spent the last hour on the phone with a company that will remain nameless, checking on an order I placed last week. To say the least - the order was "messed up once again". I did finally speak to a manager, a very nice young man that took a bit of my frustration very well I might add. The dilema should be resolved in a couple of days - please stay tuned.

Are companies making so much money that customers are not valued anymore? The old saying "The customer is always right" in most cases has become: press 1 for this, press 2 for that - please hold for the next person with an attitude...........
Good products + Good service = happy customers & referals "priceless"

Thank goodness for the companies & people that have & that are helping the Posey Foundation - their customer service & service is the BEST!!!

FYI: Mark is back at home in Albuquerque, NM - while he was in Hawaii he touched the waters of the Pacific Ocean, a memory he will savor for the rest of his life!

Until next time my friends, God Bless: DJ & Big Bertha

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